Helpdesk services are a highly customizable and effective tool to ensure consistency and fluidity with your technological workflow. Our SLAs (Service Level Agreements) guarantee constant availability and timely issue resolution.
| Small Business | Medium Business | Large Business | Enterprise Business | |
|---|---|---|---|---|
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No. of Users |
Up to 10 |
Up to 25 |
Up to 75 |
50+ |
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Ticketing System |
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Asset Management System |
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Checkup Visits |
1/week |
1/week |
2/week |
Stationed Engineer |
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Remote Support |
5 days/week during business hours |
24/7 Availability |
24/7 Availability |
24/7 Availability |
|
Onsite Visits |
2/month |
4/month |
Assigned Engineer/Account Manager |
Stationed Engineer |
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Multi Site Support |
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Up to 3 Sites |
All Sites in Geographical Area |
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Server Room Support |
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Web Server Support |
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Meeting Room Support |
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Backup Maintenance |
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Included Backup Facilities/Installation |
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Attending Technical Meetings |
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Premium Procurement Rates |
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Implementation/Concept Design Support |
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Free Access to IT Development Team
* |
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Our team will always be on standby, ready to receive requests through multiple channels.
All our services are regulated according to GDPR and other well recognized regulatory bodies, to ensure safety and consistency in our work.
Prevention is better than cure; we strive to prevent problems long before they happen to ensure smooth workflow.
SLAs are more reliable and economical compared to hiring a dedicated IT employee to be on standby.
Timely responses are vital in ensuring minimal downtime and maximum productivity.
We create packages with customizability in regards to multiple factors such as contract length and required services.
We handle the maintenance of your technological ecosystem to minimize downtime.
Freeing up resources and ensuring continuity will lead to elevated work speeds.
We always go the extra mile to ensure you receive nothing less than the best.
We take critical feedback to personalize our services to match your business' unique requirements.
Our work is constantly proofed under GDPR and secure guidelines to ensure the privacy of your information. We provide regular comprehensive reports, backed by research and citations.
